Sunday, November 23, 2014

APAC Implementation Specialist (Client Operations) Jobs

Job description

The role of the APAC Implementation Specialist is based in Beijing, China and reports within the APAC Implementation Team. The Implementation Team is responsible for assisting clients with setting up their operations in Asia, including legal entity, payroll, and accounting setups. The role will involve client facing activities, communication with in-country Local Service Providers, and corresponding with other Radius team members. Email will be the main method of communication, and the content will often be highly technical.

The role will typically involve managing the set-up of a subsidiary in the relevant country within the region. The Implementation Specialist will be responsible for presenting clear and professional instructions to facilitate in-country setups and registrations on behalf of the customer. In addition, the Implementation Specialist will be responsible for coordinating with internal Radius teams, including Onboarding, Managed Services and Compliance to ensure that all aspects of the customer engagement are setup and ready for transition to Radius Managed Services.

Major Responsibilities:

Coordinate the setup of local subsidiaries, branch offices, and representative offices, and the associated tax, personnel and post-establishment registrations within the APAC region, specifically in China, Hong Kong and South Korea

Review and confirm steps and timelines associated with in-country setups and translate into a documented project plan

Responsible for managing project timelines and ensuring the delivery of information in a timely manner and deadlines are met

Liaise with local service providers in a variety of countries and the Radius team (principally in the UK and USA), ensuring that accurate information is provided to all parties

Prepare client facing correspondence and documents in English for action by the Onboarding team in the USA or UK

Monitor and manage all open projects while identifying and responding to short-term as well as long-term priorities Focus on retaining and sharing knowledge within Radius

Provide unofficial Mandarin to English translations on an as needed basis

Additional Responsibilities: These statements reflect minor duties of the job, but are not necessarily all-inclusive. Employees will be required to perform additional tasks, work in other areas, and support other departments as needed

Assist in the solicitation of pricing from Local Service Providers

Assist other departments in troubleshooting issues and or resolving technical queries with Local Service Providers

Attendance on conference calls early mornings or late evenings may be required

Other miscellaneous initiatives that may from time to time arise in our fast-growing firm

Desired Skills and Experience

Strong project management skills, including the ability to effectively manage multiple projects of various diverse scopes in a cross-functional environment

Thorough knowledge and understanding of business principles, processes and technology

5-7 years relevant experience

Preferred Degree in Business, Tax, Finance or Accounting

Ability to effectively meet deadlines

Excellent knowledge of local regulations on entity establishments, specifically in China (Shanghai experience required), South Korea and Hong Kong

Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions

Experience effectively communicating both orally and in writing with senior level clients, associates and management

Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others and gains understanding

Ability to function in a fast-paced environment

Strong adherence to pre-defined processes and communication channels

Independent thinker

Fluent Mandarin and English communication skills, and ability to write in clear English required

Solid teamwork and interpersonal skills

High attention to detail

Working knowledge in Microsoft Office, MS Project (preferred) and related IT programs

International business exposure highly preferred

Experience with payroll, accounting preferred

Experience in legal entity structuring required

Knowledge of set up in the Shanghai Free Trade Zone preferred 
About this company

Radius helps businesses move into new markets, manage overseas operations and outsource entire

global accounting and administrative functions. Services include integrated, international

accounting, finance, banking, tax, HR, legal and compliance services, as well as a bespoke software

platform that allows you to manage all of your global operations from your desk.

Radius combines the collective talents and resources of the former Nair & Co and High Street

Partners. To assist its clients, Radius has developed OverseasConnect, a tailor-made cloud-based

software platform that manages international business operations. Radius is headquartered in

Bristol, UK,and supports more than 6,000 client operations in more than 80 countries, with core

offices in the U.K., India, China, U.S., Japan and Singapore.


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