New Program! Document Management Specialist

 Full Job Description

We are rapidly growing and want you to join our team! We are excited to announce a new program with upcoming start dates!

The Document Management Associate is responsible for performing ingestion of documents into PharmaCord document management system, OnBase ™ and the data entry of ingested documents into CORscend. The position is directly accountable for ensuring all documents are ingested and entered in a timely, accurate and efficient manner per the work instructions and client service level agreements.

A typical day in the life of a Document Management Associate will include the following:

The Document Management Associate (DMA) responsibilities include, but are not limited to the following:

Document Management

Ability to categorize documents into Onbase ™ based upon document type received and pursuant to specific Program rules and work instructions

Escalation of incomplete and urgent documents to the Supervisors in accordance with Program rules and work instructions

Escalated communication to Supervisor at any time that Onbase is out of service

Escalated communication to Supervisor at any time that a material increase of documents are received in queue so that the Supervisor can develop a plan to assist DMA with timely entry

Data Entry

Accurate and efficient documentation of data from documents within CORscend in accordance with Program rules and work instructions

Review and identification of information that is missing and/or incorrect within documents pursuant to Program rules and work instructions

Communication of observed trends of missing information or other instances of non-conforming materials

Reporting of Adverse Events/ Product Complaint inquiries received in accordance with PharmaCord client standard operating practices

Other duties as assigned by manager

This job might be for you if (must have requirements of the role):

Successful candidates possess the following personal attributes:

Detail oriented

Excellent data entry speed

Excellent keyboard skills

Basic computer knowledge

Willing to accept feedback and coaching on performance and execution of tasks

Ability to follow a process timely and accurately

Ability to perform routine tasks consistently throughout the work day

Ability to sit for long periods of time without disruption to workflow

Ability to multitask effectively

Ability to recognize emotions and their effects

Sureness about self-worth and capabilities

Manage disruptive impulses

Maintain standards of honesty and integrity

Take responsibility for performance

Be adaptable and handle change with flexibility

Be innovative and open to new ideas

Achievement driven; constant striving to improve or to meet a standard of excellence individually and within a team

Align with the goals of the group or organization

Ready to take initiative and act on opportunities

Be optimistic and pursue goals persistently despite obstacles and setbacks

Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners

Communicate clearly and send clear messages

Requirements:

Bachelor’s degree in arts and sciences, social work, public health administration or a related field strongly preferred

Ability to type 35 WPM with 97% accuracy is required

Healthcare insurance knowledge, background or experience is a plus

Ability to work a set 8.5-hour shift between 8 am to 8 pm, Monday to Friday

Bi-lingual in English and Spanish or Chinese/Mandarin is a plus

This is an office-based position, the ability to sit for extended periods of time is necessary

Although very minimal, flexibility to travel as needed is preferred

All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19

We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $624.00 per year)

Physical Demands:

Ability to sit for extended periods of time

Ability to travel as needed

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.

Work Schedule & Environment

This is a full-time position. Standard shifts fall between our business hours of 8am to 8pm and will depend on business need.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months to 1 year, especially within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.

Once you land this position, you’ll get to enjoy:

Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021

Opportunities for advancement with a company that supports personal and professional growth

A challenging, stimulating work environment that encourages new ideas

Exposure to many learning and development opportunities

Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience

Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!

Competitive compensation with merit increases

Comprehensive benefits package including:

Competitive 401(k) company match

Affordable Medical, Dental, and Vision benefits - PharmaCord covers up to 76% of Medical Premiums for our employees

Generous HSA employer contribution

Company paid Life Insurance

Voluntary Life and AD&D Insurance

Short-term Disability (STD)

Long-term Disability (LTD)

Paid Parental Leave of Absence

Wellness and Employee Assistance Programs

PTO benefits and paid holidays

Employee Referral Program

Ambassador Program

Tuition reimbursement program

Toll reimbursement program (valued at $624.00 per year)

Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.

Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!