Service Administrator

Concur is a leading provider of integrated travel and expense management solutions. Concur’s easy-to-use Web-based and mobile solutions help organisations and their employees control costs and save time. Concur Connect is the platform that enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur’s T&E cloud. Concur is trusted by thousands of organisations in more than 100 countries and reaches millions of employees worldwide.

Job Overview:
The Concur Service Administrator is a designated configuration expert, assigned to assist multiple Concur Travel and Expense customers. A successful individual in this position will manage and maintain customer configurations; adding, editing or removing configurable options as necessary.

Responsibilities:
Maintaining multiple customer environments on an on-going basis.

Balance multiple priorities, to be prepared for future events as well as expected changes.

Understand the client’s Travel and Expense environment.

Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps.

Manage the expectations of the client by understanding the key business drivers and their prioritization.

Provide business acumen and strive to understand the business requirements in order to best configure the system and exceed client expectations.

Gather advanced functional and simple technical business requirements from client with potential translation into a Solution Suggestion according to client needs and scope of Concur products/services.

Configure at a macro level as well as specific features and functionality at a module level.

Assist in identifying usage gaps to increase adoption levels.

Facilitating manual and automated data imports and exports.

Creating, Monitoring, Updating and Closing support cases.

Maintain active documentation of what is completed for the client

New functionality review (monthly)

Site health check (every 4-6 months),

Case escalations (daily/weekly),

Enhancement requests (weekly), etc.

Ensure completion of deliverables, managing schedules with creative and technical success.

Liaison with client team members and Concur internal resources to ensure understanding and clear communications.

Consistently communicate project status with Account Management and Concur Advantage management team as needed.

Mentor new consultants that join the department and mentor peers on the team as appropriate.

Represent the Department on cross-functional teams.

Adhere to Concur SOP’s for escalations as needed.

Develop and maintain functional and technical product knowledge.

Develop and maintain knowledge of Concur’s implementation and support practices and methodologies

Provide contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes.

Be aware of, and comply with, all corporate policies.

Position Requirements

Education, Experience & Training required:
BA/BS or equivalent experience is desired

Experience with Travel Management and/or online booking tools

Previous experience with Concur Travel/Cliqbook is highly desirable

Previous experience implementing software and/or hosted software applications strongly preferred

Experience with other Concur software solutions is a plus

Project Management experience is a plus

Management consulting experience is a plus

Software design and configuration experience is a plus

Technical file integration experience is a plus

Consulting in a client facing environment is a plus

Job Specific Specialized Knowledge & Skills:
Creative solution development

Excellent communication and presentation skills

Analysis and troubleshooting skills

Knowledge of software deployment life cycle and testing practices

Strong computer skills / Microsoft Office knowledge

Critical Performance Competencies:
Communication and Influence

Business acumen

Decisiveness/Judgment

Planning and organizing

Partnering

Personal Professional Effectiveness

Ability to manage multiple projects at the same time is a must

Value Competencies:
Displays passion for & responsibility to the customer

Hires, develops & rewards great people

Displays leadership through innovation in everything you do

Displays a passion for what you do and a drive to improve

Displays a relentless commitment to win

Displays personal & corporate integrity

EEO:
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)

Physical and Cognitive or Mental Requirements:Major job activities – physical requirements:
Use of computer and keyboard for extended periods of time on most or all workdays

Use of telephone – throughout the workday as needed to conduct business

Working under time pressure

Working rapidly for long periods

Ability to travel when required

Communicating and interacting with others

Major job activities – mental requirements:
Multiple concurrent tasks

Ability to perform under stress

Reading and comprehension

Writing

Problem solving

Confidentiality

Customer contact

Working environment (where major activities are carried out):
Indoors in an office

Working hours:
40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
APPLY:https://careers.peopleclick.com/careerscp/client_concur/external/gateway.do?functionName=viewFromLink&jobPostId=9296&localeCode=en-us&source=Indeed.com&sourceType=PREMIUM_POST_SITE