ITES / BPO - Operations- Customer Serivce - Hospitality

 Job Description 

    * Excellent communication skills required.
    * Would be Handling the Reservation Process for one of the Multi National Hotel Chain.
    * Display empathy/ understanding/ concern towards customers
    * Be fluent in free speech - Predominantly English
    * Wants to delight customers, above and beyond the call of duty

    * Is able to communicate clearly
    * Is able to handle complaints, even when handling unpleasant customers
    * Works accurate and with eye for detail
    * Has a pleasant, friendly style

      

Salary:

INR 1,25,000 - 2,25,000 P.A. Additional Monthly Performance Linked Incentive and Annual Performance Linked Bonus
Industry:

BPO, Call Centre, ITeS
Functional Area:

ITES/BPO/KPO, Customer Service, Ops.
Role Category:

Voice
Role:

Associate/Senior. Associate -(NonTechnical)
Keyskills:

Hospitality, Fresher, Under Graduate, BPO, Graduate, Hotel, Front Office, Reservations, Day Shift, Excellent Communication, Housewife, Female
Desired Candidate Profile
Education:

(UG - Graduation Not Required, B.A - Any Specialization, B.B.A - Management, B.Com - Commerce, B.Sc - Any Specialization, BCA - Computers, BHM - Hotel Management) OR (PG - Post Graduation Not Required, M.A - Any Specialization, M.Com - Commerce, M.Sc - Any Specialization)

    * Excellent Communication skills required
    * Customer Service
    * Day Shift
    * Graduates, Undergraduates, Post Graduates, Undergraduates can also apply.

Company Profile
GENPACT
http://www.genpact.com
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.