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 Shell and Vivo Lubricants Kenya Limited

Exciting career opportunities at Shell and Vivo Lubricants

Shell and Vivo Lubricants (SVL) is the Pan-African jointVenture between Shell, Vitol and Helios Investment Partners for the blending, packaging and regional sales of Shell-branded lubricants.

We are looking for talented individuals to fill the following roles within our organisation: Logistics Manager; Lubricants Marketing Implementer; Field-Based Accounts Manager (Lubricants Sales Engineer) Power & Manufacturing; Field Based Accounts Manager (Lubricants Sales Engineer) Franchise Workshops; Front-Line Technical Support (Lubricants).

Lubricants Manager

Job Ref: HR/SVL/LSC/I

Reporting to the Lubricants Integration & Supply Chain Manager, the Logistics Manager will be responsible for managing the outbound logistics of lubricants in Kenya within the guidelines of company Health Safety Security & Environment rules, in a cost effective manner, while meeting agreed customer service standards.

Key Performance areas for the role:
·                     Contributing to Shell and Vivo Lubricants supply chain management mission; to co-ordinate the marketplace, distribution network and activity ¡n such a way that customers are provided with higher service levels while overall costs are kept to a minimum.
·                     Planning and recommending short- and medium-term outbound logistics business strategy and standards for the company.
·                     Providing strategic and immediate support to Marketing and Sales regarding distribution economics/logistics/forward planning/options, customer service and tender support activities.
·                     Managing outbound logistics portfolio expenditure.
·                     Initiating stock management policies and procedures, concerning stock control, quality systems and damaged stocks.
·                     Optimising the outbound logistics network, improving utilisation of relevant assets, optimising working capital, smoothing distribution patterns, and reducing time-to-market process.
·                     Developing and overseeing the implementation of a professional fleet strategy for supply chain to achieve best-in-class standards for fleet management in accordance with the company Road Transport Guide.
·                     Instituting bench marking tracking for outbound logistics to measure company performance relative to best-in-class standards.
·                     Negotiating, establishing and delivering appropriate service levels for the business, and ensuring customers’ orders are delivered on time as per agreed service level agreement, in a safe and cost-effective manner.
·                     Training subordinates to ensure business continuity.
·                     Ensuring raw materials and finished products are well maintained according to company standards.
·                     Taking monthly stock count of all stock items (qualitatively and quantitatively), including gain and loss reports for bulk base oil and additives.
·                     Monitor, follow-up and control the stock management activities.
·                     Championing HSSE procedures and policies in Road Transport, storage and handling activities.
Minimum requirements/competencies
·                     Bachelor’s degree - preferably in Logistics/Operations, withat least five years’ Logistics experience.
·                     Hands-on experience in leading teams.
·                     Knowledge of Lubricants business is an added advantage.
·                     Knowledge of Supply Chain management, contract management is essential.
Lubricants Marketing Implementer

Job Ref: HR/SVL/B2C/I

Reporting to the Lubricants Marketing Manager, the Lubricants Marketing Implementer will be responsible for delivering lubricants marketing operational excellence through implementing agreed lubricants marketing initiatives, including campaigns, programmes, training and tools that will support market penetration, brand health and financial targets.

Key Performance areas for the role:
·                     Monitor competitive activity, market changes and trends; make recommendations to adjust strategy as required.
·                     Develop, maintain and implement the Indirect marketing strategy for each target sector, covering pricing (cross- and multi-channel), product portfolio, training (including product & sector knowledge and sales skills), integrated marketing
·                     communications plan (including marketing calendar) that is embedded into Distributor business plans.
·                     Drive local adaptation of global brand and sector materials and programmes (i.e. merchandising and promotions) where relevant to drive growth.
·                     Monitor and analyse data to understand brand, product and Distributor performance and trends across each sector.
·                     Complete agreed local initiative reviews and challenge the implementation team to ensure the learnings (what has/has not worked and what should/should not be repeated) are captured clearly.
·                     Ensure all marketing activities are evaluated in terms of return on investment, and that a Post Investment Review is carried out post activities.
Minimum requirements/competencies
·                     Bachelor’s degree — preferably in Marketing or Engineering, with at least three years’ working experience in Marketing and an understanding of the appropriate marketing tools and principles.
·                     Hands-on experience in marketing project management.
·                     Methodical, self-motivated individual.
·                     Good analytical and problem-solving skills.
·                     Minimum qualification: second-class honours (upper division).
Field-Based Accounts Manager (Lubricants Sales Engineer) Power & Manufacturing

Job Ref: HR/SVL/B2C/2

Reporting to lubricants Sales Manager, the Field-Based Accounts Manager will be responsible for maintaining, developing and growing existing lubricants customer base, increasing volume and margins, whilst maintaining customer satisfaction at all times.

Key Performance areas for the role:
·                     Achieve targets on sales volumes, commercial contribution,integrated contribution, direct costs and working capital in line with approved plans.
·                     Develop and maintain long-term commercial relationships with key accounts.
·                     Achieve financial, volume and other related business plan targets for lubricants and other associated products and services, as specified within the sector business plan.
·                     Manage and support implementation of marketing propositions and promotions.
·                     Develop strong working relationships with customers at all levels, to achieve buy-in and implement the agreed Customer Value Propositions.
·                     Identify and pursue all opportunities to up-sell and cross-sell.
·                     Proactively liaise and communicate with all departments within SVL to ensure customers’ requirements are met.
Minimum requirements/competencies
·                     Bachelor’s degree in Marketing or Engineering with at least 3 years work experience in a sales or marketing field.
·                     Minimum qualification second class honours upper division.
·                     Hands on experience in selling & negotiation, customer relationship management and channel management.
·                     Good problem solving skills.
Field Based Accounts Manager (Lubricant Sales Engineer) Franchise Workshops

Job Ref: HR/SVL/B2C/3

Reporting to lubricants Sales Manager, the Field-Based Accounts Manager will be responsible for maintaining, developing and growing existing lubricants customers base, increasing volume and margins, whilst maintaining customer satisfaction at all times.

Key Performance areas for the role:
·                     Achieve targets on sales volumes, commercial contribution, integrated contribution, direct costs and working capital in line with approved plans.
·                     Develop and maintain long-term commercial relationships with key accounts.
·                     Achieve financial, volume and other related business plan targets for lubricants and other associated products and services, as specified within the sector business plan.
·                     Manage and support implementation of marketing propositions and promotions.
·                     Develop strong working relationships with customers at all levels, to achieve buy-in and then implement the agreed Customer Value Proposition.
·                     Identify and pursue all opportunities to up-sell and cross-sell at all levels.
·                     Proactively liaise and communicate with all departments within Vivo Energy to ensure customers’ requirements are met.
·                     To record all gains and losses on a monthly basis and track against targets.
Minimum requirements/competencies
·                     Bachelor’s degree in Marketing or Engineering, with at least three years’ work experience in a sales or marketing field.
·                     Minimum qualification: second-class honours (upper division).
·                     Hands on experience in selling &  negotiation, customer relationship management and channel management.
·                     Good problem-solving skills.
 Front-Line Technical Support Lubricants

Job Ref: HR/SVL/B2C/4

Reporting to lubricants Sales Manager, the Front-Line Technical Support for Lubricants will be responsible for offering technical support to Commercial sales team and customers (both existing and prospective), in line with company lubricants technical guidelines.

Key Performance Areas for the Role
·                     Provide technical advice based on telephone calls, customer visits and staff queries.
·                     Evaluate and provide customer dispensing equipment requirements.
·                     Facilitate and interpret oil analysis results and carry out oil condition monitoring for customers.
·                     Conduct lubrication surveys for new equipment, new customers or on customer request.
·                     Conduct internal and external technical training to sales staff customers, distributors and mechanics.
·                     Support the sales team in tender process and any commercial offer (technical value proposition offer).
·                     Investigate and resolve lubricants related problems and complaints customers.
·                     Support Marketing team in promotions and product launches (according to activity calendar).
·                     Run product performance trials.
·                     Deliver Technical Customer Value Proposition committed to by business (quality assurance, flushing and filling, open gear, oil condition monitoring, etc.).
·                     Provide agreed number of Demonstrated Value Records.
Minimum requirements/competencies
·                     Bachelor’s degree in Engineering, with at least three years’ experience in a related field.
·                     Good analytical, communication and presentation skills.
·                     Minimum qualification: second-class honours (upper division).
Applications

If you are up to the challenge, and possess the necessary qualifications and experience, please send your detailed resume with your cell phone number via email to hr@vivoenergy.com.

Please indicate your experience/qualifications, and clearly quote the job title and reference.

The deadline for applications is 11th January 2013.

Only short-listed applicants would be contacted.

Shell and Vivo Lubricants is an equal opportunity employer!