Commercial Collections Specialist Job

Job Title :     Commercial Collections Specialist Job
Job Type :     Permanent Jobs
Job Location :     DULUTH (Georgia, United States)
Job Salary :     Competitive
Main Industry :     Accountancy
Other Industries and Skills :     Engineering, Finance, Banking & Insurance
Job Description :     Job Id: #
Nearest Major Market: GA - Atlanta

Job Description

The Collections Specialist is responsible for effectively managing the collection activities of approximately # charge account customers in order to maintain collection percentages, over 90 day balances and bad debt levels as required by the company.

Secure payment for assigned delinquent accounts by locating and notifying customers, establish repayment schedules through contacts with customers by telephone, field personnel, or by other means
Take incoming ¿greenline¿ calls from customers and answer questions regarding his/her accounts
Annotate accounts in inter-company collection systems to document all interactions with the customer
Minimize losses by referring bad debt accounts for final collection efforts to Division Team Leader in a timely manner.
Place delinquent accounts on COD per company procedures on the 2nd working day of each month (as outlined in the AR procedure training manual)
Remove accounts paid in full from COD status on a daily basis. Call field personnel daily on any deviations from the COD procedures.
Initiate research request forms related to customer accounts for resolution by posting.
Call accounts in assigned tracks as designated by departmental guidelines.
Submit all qualifying accounts for yearly bad debt write off to supervisor for approval.
Interact with GPC field personnel as required utilizing excellent verbal and written communication skills
Fax/mail customer invoice copy requests as required.
Provide quality, professional and prompt customer service to all internal and external customers.
Maintain effective work related communication with all team members in AR Center.
Other duties as required within ARS (Accounts Receivable Services) department.
Reports to the Collections Supervisor /Division Collection Manager

Qualifications

Proven good performer in Accounts Payable or Accounts Receivables
Requires a minimum of 2 years Commercial Collection experience within last five (5) years
Ability to manage customer service and collection efforts of # accounts effectively
Must have proven track record of success
Excellent communication skills and telephone collection abilities
Good math aptitude
High School Diploma
Excellent organizational skills
Self Starter and able to handle multiple tasks
Good problem solver with ability to handle multiple tasks
Stable work record with written recommendation from Supervisor
Team attitude

Closing Statement

Genuine Parts Company (GPC) is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. Our products and services are offered through a network of over 2,000 operations, geographically located across the United States, Canada and Mexico.

With over 80 years of distribution expertise, our well-positioned, regionally located distribution centers provide us with the unique ability to adapt our product and service lines to better suit our customers' needs. GPC's commitment and reputation for just-in-time service position us as a critical partner in our customers' success.

GPC began to diversify its product lines over 30 years ago into several end-markets with strong growth opportunities. Although each product is unique, we have leveraged more than 80 years of distribution know-how to manage these businesses the GPC way - continually improving operating and distribution efficiencies.

GPC is an Equal Opportunity Employer M/F/V/H.
~GP

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