US-Solution Engineer

US-Solution Engineer

    Job Number: Various
    United States
    Posted: Dec. 21, 2012
    Retail Store

Job Summary

As businesses discover the power of Apple computers and mobile devices, it’s your job — as a Solutions Engineer — to show them how to introduce these products into their workplaces. You collaborate with customers to create unique and elegantly simple technical solutions. You’re also part of a dynamic team at the Apple Store that’s passionate about delivering smart solutions to business users. You challenge yourself to keep building your technical knowledge and professional skills. And you truly understand how Apple technology can work in any environment.
Key Qualifications

    Extensive experience in mixed-technology environments, including enterprise-level infrastructure.
    Experience interacting with customers at all levels of responsibility and technical expertise.
    Ability to coach the sales teams in technical issues to enhance their customer interactions Ability to coach the sales teams in technical issues to enhance their customer interactions.

Description

As a Solutions Engineer, you're part of a team that helps customers introduce Apple technology within their businesses. Your team meets with business customers to understand their needs, looking for ways Apple can help them compete efficiently and effectively. You educate not only customers, but also your team members about the capabilities of Apple products in the workplace. Next, you create solutions that are appropriate for your customer's environment by leveraging an extensive knowledge base, tapping your own experience, and collaborating with third-party providers. Finally, you work with customers to pinpoint the ideal solutions for their needs. By enabling business customers to use technology more effectively, you not only help them succeed, but also help Apple succeed with businesses.
Additional Requirements

•You’re comfortable selling as well as teaching, helping your team members out as needed. •You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule. •You can be adept at recommending other in-store support options, such as business services and the Genius Bar. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.