Customer Service Agent Passenger Services Kenya Airways

Job Details

Department Description

Welcome aboard Kenya Airways!

Kenya Airways is truly the Prideof Africa. Our global network now reaches 56 destinations, 45 of which arespread across the Africa continent. With amodern fleet of 33 aircrafts, including four Boeing 777 series, makes usone the youngest fleets in Africa.

Kenya Airways opensa world of opportunity across the continent, creating sustainable developmentby connecting its people and businesses within Africaand around the world.

At Kenya Airways we believe ourgreatest asset is our people. When you join Kenya Airways we provide you withtraining and all the systems and tools you require to perform. And best of all,we provide an environment that enables each and every one of our employees toachieve their full potential.

Brief Description

The successful candidate will provide check-in, escort and general assistance to our customers to the highest standard of Customer care. The Customer Service Agent will be expected to work on their own initiative and provide a safe, secure, efficient and caring customer e compliance with regulatory requirements and Company’s policies. The successful candidate will be offered a two (2) year contract and will work in either the domestic or International terminals.

Detailed Description

§ To deliver the highest customer service in handling our passengers. The service provided will include check-in, baggage acceptance, checking documentation, escort to and from the aircraft, lost or damage property and provide assistance to special need passengers.

§ To ensure a caring, effective passenger service in compliance to the company regulations while maintaining the company On Time Performance

§ To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements.

§ To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations especially at time of disruptions.

§ Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements.


Requirements


§ ‘O’ level grade C or equivalent level of education.

§ Experience delivering customer service in a demanding consumer environment.

§ Fluency in a Foreign language is mandatory i.e. French, Spanish etc…



Competencies

§ Warm, friendly and caring

§ Proactive and a willingness to assist customers

§ Pleasant & presentable.

§ Good communication/interpersonal skills.

§ bility to work and remain calm in stressful situations.

§ Integrity.

§ Team player.

§ Customer service delivery

§ On time performance delivery.

§ Adherence to safety standards.


How To Apply:

Please  our website to apply.