Front Office Executive, Retail Sales and Dispatch Clerk Jobs in Kenya

 Position: Front Office Executive

Department: HR and Administration

Reporting To: Human Resources Manager

Industry:Information Technology

Salary: 18,000 -20,000

Availability: Immediately.

Job  Objective:

Attend to customers and visitors with enquiries on the phone and face to face. 

Supply relevant and accurate information regarding the company to customers and general public.

Duties and Responsibilities

    Proper handling of switchboard
    To constantly strive to please all guests that may come into contact with you.
    Ensure employees project professionalism and are well trained to provide friendly and efficient service.
    Ensure a speedy telephone and message service at all times.
    Maintains an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.
    Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.
    Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.
    Entertains regular and potential clients and maintains excellent guest relations.
    Type reports, letters memoranda, minutes, forms and correspondence including those of confidential nature for the Managing Director and maintain files for the same.
    Answer all guest correspondence pertaining to complaints/comments within 24 hours of received.
    Answer and make telephone calls and arrange appointment for the Managing Director and remind him of the same.
    Maintain adequate stocks of office supplies and initiate requisition for approval by the Accounts office.
    Daily submission of reports
    Any other duties assigned.

Competence

    Good communication skills
    Problem solver
    Good computer knowledge and skills
    Very presentable and neat
    Organized in handling  daily duties
    Confident when communicating to clients on phone and face to face
    Audible enough when communicating to people.

Job Specification

    Minimum diploma in front office and Public relation from a recognized institution.
    Experience in administrative duties will be an added advantage.
    Minimum one year experience as a front office person in a corporate company.
    Age between 26 -30 years

Position: Retail Sales
Department: Sales and Marketing
Reporting To:  Branch Manager
Industry: Information Technology
Salary: 20,000-25,000
Availability: Immediately.

Job Objective:

Selling company products to customers and introducing new products to prospective buyers and furnish relevant and accurate information regarding the company products to customers and general public.

Duties and Responsibilities:

    Determine the needs of the customer and show them the range of products available.
    Introduce new products to prospective buyers.
    Inform the branch manager of frequent enquiries for products not available in the shop.
    Keeping the shop and displays clean and tidy at all times.
    Ensure all items in the shop are clearly and correctly labeled.
    Receive deliveries, unpack and re-shelve stocks.
    Assist with regular stock checks and periodic stock takes.
    Respond to general customer enquiries received by phone or in person.
    Ensure any issues concerning customer care are reported to the Retail Manager.
    Establish and maintain healthy relationships with current and potential clients.
    Inform on new products and services as well as opportunities in the market.
    Any other duties as assigned by the management.

Person Specification

    Excellent organizational and administrative skills
    Proven excellent communication skills, written and verbal
    Excellent computer skills, including word-processing, email, internet, spreadsheets
    Strong networking and interpersonal skills
    Ability to prioritize workload
    The ability to be both a self-starter and to work as part of a team
    Proven reliability.

Job Specification

    Minimum diploma in Information technology from a reputable institution
    Experience in sales and marketing in the same industry will be an added advantage.
    Minimum one year experience as a retail sales person.
    Age between 26 -30 years

Position: Dispatch Clerk
Department: Stores and Logistics
Reporting To:  Managing Director
Industry: Printing Industry
Availability: Immediately.

Role Objective:

Verifies and maintains records of incoming finished product and outgoing goods in the warehouse and prepares goods for dispatch.

Duties and Responsibilities

    Receiving the finished goods from production alongside the respective documents.
    Signing the goods transfer note for incoming goods from production.
    Preparing a daily dispatch plan as well as the dispatch notes for goods to be delivered during the day.
    Presenting the dispatch notes for goods ready for dispatch for invoicing to the accounts clerk.
    Preparing the delivery notes for goods that have been invoiced for delivery to the customers.
    Transferring the goods ready for delivery from the dispatch store to the loading bay for loading into the delivery van.
    Monitoring the delivery van by calling the driver to know the much they have done and when they will be back to the premises for the next delivery.
    Supervising the general workers and drivers.
    Receiving returns from the sales representative or delivery assistants.
    Filling in the appropriate details regarding the returned goods in a rejected goods record.
    Presenting the daily records books for signing to the Managing Director.
    Conducting periodic stock taking for the goods in the store.
    Packing the finished products for export into sacks in preparation for dispatch to the customers out of the country.
    Checking the car mileage/movement register in the morning to verify the miles covered and the places the drivers went for delivery the previous day.
    Confirming that the goods being dispatched for delivery are correct as per the delivery note and the dispatch note.
    Transferring finished goods from production to the dispatch store for dispatch.
    Any other duties assigned by the management.

Person Specification

    Excellent organizational and administrative skills
    Proven excellent communication skills, written and verbal
    Excellent computer skills, including word-processing, email, internet, spreadsheets
    Strong interpersonal skills
    Ability to priorities workload
    The ability to be both a self-starter and to work as part of a team
    Proven reliability.

Job Specification

    Fresh graduates with a minimum of diploma in purchasing and supplies
    3 months internship in purchasing field

ONLY candidates fulfilling the requirements of the positions should email their detailed CVs, indicating your availability and expected salary

On the subject line indicate which position you are applying for.

Via email to ‘therecruiter@dafinaconsultants.com’ position remains open till suitable candidate is selected.