Technical Services Officer Job in Kenya

 Position Title: Technical Services Officer

Reports To:Technical Services Manager

Grade Level: Officer

Positions Supervised: One

Job Purpose

    Provide maintenance and support for Technology Support equipment and assist in the general IT operations of the FEP Group of Companies;
    Assistance with Web-related work; teleconferences; and staff hardware, software, and  peripheral installations, repair, and troubleshooting;
    To train staff on use of IT and IS so as to realize effectiveness and efficiency at all levels of work;
    To administer MS Outlook in the Group and all Affiliate offices;
    To coordinate implementation of FEP Group business applications and support all related activities.

Key Responsibilities

    Support, administer and operate the key business applications, including hardware and software infrastructure needed to keep them running;
    Ensure that hardware and software are maintained in optimum operating condition to allow maximum utilization by staff;
    Manage and administer the installation of new hardware and software, as well as provide for the training of staff on the new hardware and software applications;
    Through the line supervisor, make recommendations on the acquisition of new technologies;
    Provide capacity building to staff on FEP Group business application so that users are self-reliant;
    Establish a consultative relationship with all staff, so as to provide staff with timely advice on IT;
    Perform any other duties that may be assigned by the IT Technical Manager;
    Attend and participate in weekly meetings as may be required from time to time.

Requirements

Education & Experience

    Graduate of an accredited four (4) year college or university in computer science or related studies;
    CCNA and MCSE; CCNA and MCSE; Microsoft Windows and Office, MS Outlook administration and data base management, proficiency with all hardware aspects of supporting and maintaining information systems.
    1 year experience in a busy organization.

Other Key Competencies and Skills

    Proficiency with all hardware aspects of supporting and maintaining information systems;
    Ability to communicate, verbally and written, in a very clear and understandable manner.

To apply, send your cover letter and Resume to vacancies@fep-group.com on or before 30th January 2013.

Only shortlisted candidates will be contacted.